Store Policies


Haus of Lily Rose accepts most debit/credit methods of payment and PayPal. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.


Currently we offer Standard Ground for shipping within the United States. 

 A shipping confirmation with tracking number will be emailed after order has been made and processed.

After receiving your tracking number, please allow 48 hours for information to be updated for delivery.

Once your order has been processed and shipped, we no longer have any control of the package and you will need to get in contact with USPS for any questions, concerns or file a claim if package is lost or stolen.


Due to sanitary purposes ALL products are FINAL SALE.

If an item is oversold and no longer available, a full refund of such item will be issued within 7 days.

To arrange an exchange please contact with a written description of the reason for exchange. If an item arrives damaged, please include photos.

Currently, we do not cover shipping costs for returned items. When shipping a return please keep tracking numbers. Haus of Lily Rose, is not responsibility for loss or damaged goods while in return transit from customer.

Store credit or exchanges will be issued after a quality check. If an item is rejected, I will inform the customer via email, the items will be returned and no  exchange will be issued.


Change your mind? No problem, you can cancel your order within 7 days of purchase and receive a full refund. Email me at with header: CANCELLATION. After, 7 days cancellation will no longer be applicable and order will be processed.