What is the best way to contact you?

Please feel free to email me with any issues you might have at hausoflilyrose@yahoo.com


Will my item look exactly as the picture?
Since everything is handmade there is no guarantee that a certain character/pattern will be perfectly centered on each item.

I added an item to my cart but it sold out upon checkout, why?

Even though all items are handmade, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.


What is your turnaround time?

Unless stated that it is ready to ship all items are custom made and will be sent out within 3 weeks. Ready to Ship orders, ship out within 2 days and arrive within 5 days.


Do you have an affiliate program?

Not at the moment.


Do you ship international? 

Not at the moment.


Where can I locate my tracking number?

A confirmation email will be sent out with every order with a tracking number provided once item(s) ship out. 


An item arrived damaged.

We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at theelilrose@yahoo.com

Can I exchange or get a refund my item?
  For sanitary purposes, face masks are FINAL SALE.
Email: hausoflilyrose@yahoo.com